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Having Lucia as my mentor was a turning point in my career. She doesn't just advise, she opens doors and brings out the best in others.
May Hertonen
Head of Partnerships · B2B SaaS, Helsinki
Words from CSMs, CSLs, founders and career-switchers who let me into the messy middle of their next move, and let me share what it looked like.
Having Lucia as my mentor was a turning point in my career. She doesn't just advise, she opens doors and brings out the best in others.
"I wanted my next role to be a PM one, and to position myself like one. Lucia tightened my narrative, sharpened my product-sense answers, and coached me through the stakeholder rounds. I'm genuinely thrilled with how confident I feel now."
"Working with Lucia was a turning point for my career. We mapped my NRR story, tightened my CV to reflect real enterprise impact, and rewrote my LinkedIn headline so it finally sounded senior and credible. Throughout the process, I felt genuinely seen, challenged, and supported."
"Lucia's coaching uniquely blends theory with real-world practice. I sharpened my prioritization using importance analysis and the Eisenhower matrix, and significantly improved my clarity and assertiveness in communication."
"Our sessions were all about customer success leadership: leading with outcomes, clean renewal messaging, and a LinkedIn profile that finally shows the wins. I feel proud of my story and my team is energized."
"The coaching I received from Lucia was exceptional, filled with helpful ideas and deep industry knowledge from her years in sales and customer service. Her passion for helping others and her genuine dedication made a lasting impression."
"Lucia combines deep listening with thoughtful challenge, helping you think more clearly and own your impact. Her mentoring is practical, grounded, and focused on real Customer Success outcomes."
"Lucia went far beyond guidance, proactively preparing sessions, connecting me with the right people, and giving me the confidence and tools to transition from Customer Success into Partnerships. Her support was thoughtful, energizing, and genuinely empowering."
Senior CSM client at a Series C SaaS, after rebuilding the renewal motion and executive narratives.
Of the nine CSMs who came through with a "next-role" goal in 2024–25, seven moved up within nine months.
Average lift after the LinkedIn / personal-brand engagement, measured against the client's own baseline.
Either at the next inflection point, new role, new scope, new round, or for ongoing retainer work.