Lucia Hirvi
Senior Enterprise Customer Success Leader & Coach
I help ambitious Customer Success leaders and ICs turn “good enough” into standout performance. With a background in complex enterprise environments, I specialize in scaling CS teams, building clear playbooks, and turning customer value stories into promotion-ready career stories.
My work sits at the intersection of Customer Success leadership, employee advocacy, and personal branding. I’ve led and grown CS teams, built executive-ready narratives around NRR and expansion, and helped professionals use LinkedIn and internal visibility to accelerate their careers – without losing themselves in the process.
- Scaling CS & teams: experience in building and leading Customer Success teams, creating repeatable playbooks, and aligning CS with Product, Sales and Marketing.
- Employee advocacy & personal brand: coaching professionals to show up as credible voices for their company and for themselves – online and in the room.
- Communication & executive presence: crafting clear stories for QBRs, board updates and stakeholder meetings so your work lands with decision makers.
- Career storytelling: transforming CVs, LinkedIn profiles and interview answers into a sharp, confident narrative that actually reflects your impact.